Our Return Policy:

Our returns and refund policy lasts 30 days. If 30 days have passed since your purchase, we usually can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include any additional items or parts kits included with the order.

If the item is not what you ordered or defective in any way, we can provide a pre-paid USPS shipping label and will either send a replacement immediately, or offer a full refund upon return.

Non-defective parts can be returned for any reason so long as they have not been used, installed or damaged in any way. Returning these parts will be at the cost and responsibility of the customer. Once the parts are received, inspected and approved, a full refund will be issued excluding any shipping costs originally paid at time of purchase.

Defective or Incorrect Parts

If we made a mistake with your order or sent you defective parts,

  • do not use the parts
  • If possible, keep the original packaging, part kits and envelope
  • contact us with your order number
  • we will send replacements out immediately
  • we will send you a pre-paid return label
  • ship the return parts in the original envelope or similar

Ordered Wrong Parts or Changed Your Mind

If you changed your mind or ordered the wrong parts,

  • do not use the parts
  • If possible, keep the original packaging, part kits and black envelope
  • contact us with your order number
  • ship the return parts in the original envelope or similar
  • we ask that you pay for return shipping
  • send us the return tracking number
  • we will send replacements out or issue a refund

To complete your return, we require your order number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank or credit card account again. It may take some time (up to 5 business days) before your refund is officially posted.

If you still have not received your refund, please contact us with your order number, to confirm that we issued the refund.

If we did, wait 5 days before contacting your credit card company or bank.

Sale items

Only regular priced items may be refunded. Sale and blemished items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact us page and send your item to: Sig Candy, PO Box 271, Francestown NH, 03043.

Shipping returns

To return your product, you should mail your product to:

Sig Candy
PO Box 271
Francestown NH, 03043

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.